Privacy Policy

At Zaros Machinery we understand how important your privacy is. We therefore ask only for details that are essential to process and deliver your order, such as your name, address and contact details. Our courier will receive your address, and in some circumstances your phone number so that they can ensure your package arrives without delay – you can request that we do not share your phone number if you prefer. Please contact us before ordering if you would like to know more about this.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.zarosmachinery.co.uk/ (the “Site”).

What we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We require this essential data to process your order internally and with our product suppliers, or to contact you about an enquiry or lead. When processing your order, the courier will receive your address, and in some circumstances your phone number so that they can ensure your package arrives without delay – you can request that we do not share your phone number if you prefer by emailing support@zaros.co.uk.

Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • Provide you with information relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Security

We are committed to ensuring that your information is secure. We have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All electronic information is held on our secure servers and we do not retain any financial details. Information is stored on secure accounting software and our relational database hosted on our secure servers. We will only contact you if required to do so for the purposes of fulfilling an order, responding to a lead or request for information, or for accounts purposes. We will occasionally send out discounts and offers in our newsletter. You will not receive this newsletter unless you have explicitly signed up to it. You can unsubscribe at any time, either at the bottom of the email or by contacting us and requesting to be removed from our mailing list.

Links to other websites

Our website may contain links to other websites of interest. This privacy notice does not cover the links within this site. We encourage you to read the privacy statements on the other websites you visit.

Social media

If you send us a private or direct message via social media the message will not be shared with any other organisations.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

By using our site, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

  • To store the content of your online shopping bag whilst you browse the site and to complete an order.
  • To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.

The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Cookies are

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • Facebook: www.facebook.com/settings/?tab=ads
  • Google: www.google.com/settings/ads/anonymous
  • Bing: www.about.ads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Information request and control

If you would like a report of the details that we hold about you, please state so in writing, and we can send them to you in an email. If any of the received data is incorrect or needs updating to can reply to us and we will make sure it is updated. You can also update your contact preferences by emailing support@zaros.co.uk

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/03/2021

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at systems@zaros.co.uk or by mail at Unit 4, Moat Farm Workshops, Raydon Road, Hintlesham, Suffolk, IP8 3QH, United Kingdom