We will do everything in our power to help you when returning a product, and we pride ourselves on our reliable customer service.
To request a refund, email us within 14 days and include your order number. It's helpful to explain the reason for returning the item, as well as provide photographs of any issues.
You must contact us to discuss your return before you ship anything. Depending on the reason for return, it may be preferable for the product to be returned to the manufacturer instead of us. Please contact us with any problems or queries that you have before returning the item, so that we can decide the best course of action.
The customer is responsible for the item until it has been returned and arrives at its destination.
A manufacturer restocking fee may occur due to the nature of the products. We do not profit from any restocking fees, as they are passed straight to the manufacturer to cover their costs in disassembling / altering the product for resale.
We ask that you cover the cost of sending the item back. We can arrange collection of some products and a charge will be applied. We do not make a profit from returns, and the charges are the minimum value to cover our costs.
We will cover the return cost if the product is defective or delivered in error.
The item must be returned in its original packaging, and if the product has been used or the packaging damaged, there may be a deduction made to the amount refunded. Please ensure that the item's outer packaging is sufficiently protected during transit so that it arrives undamaged.
All deliveries: You agree to open and inspect all boxes and items for damage on the day of delivery and notify us of any damage within 24 hours of delivery. If we are not notified of damage within 24 hours, we are unable to claim from the courier or manufacturer. You agree to cover the full costs for any losses we suffer as a result of a failure to notify us.
Deliveries on pallets: You agree to check the goods for damage before signing the driver's delivery note. If you sign for the goods, you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
If, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website concerning the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods.
If, after acceptance of your order, we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 10 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
If, within 10 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances, we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).
The warranty duration of each product can be located on that item's product page. In the likely event that your purchase becomes faulty within the warranty period, Zaros Machinery will refer you to your local repair specialist, where qualified technicians can assess and repair the fault according to the manufacturer's warranty conditions. If you require details of your nearest specialist, contact the product manufacturer or get in touch with us.