Returns

Changed Your Mind?

If you change your mind about the product when you receive it you have the right to return anything purchased within 30 days of delivery providing the goods are unused, unassembled, complete and in the original packaging. Your right to cancel does not apply to SCH or Quad-X products, as they are custom built and supplied to order.

We will do everything in our power to help you when returning a product, and we pride ourselves on our reliable customer service.

Collection Charges

We ask that you cover the cost of sending the item back. We can arrange collection of some products and a charge will be applied. We do not make profit from returns, and the charges are the minimum value to cover our costs.
We will cover the return cost if the product is defective or delivered in error.

The item must be returned in its original packaging, and if the product has been used or the packaging damaged, there may be a deduction made to the amount refunded. Please ensure that the items outer packaging is sufficiently protected during transit so that it arrives undamaged.

Requesting a Return

It is crucial that you contact us to discuss your return before you ship anything. Depending on the reason for return, it may be preferable for the product to be returned to the manufacturer instead of us. Please contact us with any problems or queries that you have before returning the item, so that we can decide the best course of action.

The customer is responsible for the item until it has been returned and arrives at its destination.

Items Damaged in Transit

All deliveries: You agree to open and inspect all boxes and items for damage on the day of delivery and notify us of any damage within 24 hours of delivery. If we are not notified of damage within 24 hours, we are unable to claim from the courier or manufacturer. You agree to cover the full costs for any losses we suffer as a result of a failure to notify us.

Deliveries on pallets: You agree to check the goods for damage before signing the driver's delivery note. If you sign for the goods, you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.

Warranty Duration

The warranty duration of each product can be located on that items product page. In the likely event that your purchase becomes faulty within the warranty period, Zaros Machinery will refer you to your local repair specialist, where qualified technicians can assess and repair the fault in accordance with the manufacturers warranty conditions. If you require details of your nearest specialist, contact the products manufacturer or email us at support@zaros.co.uk